Refund policy

Artovia Gallery Return Policy

At Artovia Gallery, we want you to love your original artwork. If you are not completely satisfied with your purchase, we accept returns under the following conditions:

Return Window

  • Returns must be requested and shipped within 10 calendar days of the delivery date.

Condition of the Artwork

  • The artwork must be returned in the exact same condition in which it was received.

  • The painting must be returned in its original packaging whenever possible to help prevent damage during transit.

  • The customer is responsible for ensuring the artwork is properly packaged and protected for its return shipment.

Return Shipping

  • The customer is responsible for all return shipping costs, including any shipping insurance or carrier fees associated with returning the artwork.

  • Artovia Gallery is not responsible for artwork that is lost or damaged during return shipping. We strongly recommend using a trackable, insured shipping service.

Inspection

  • All returned artwork will be carefully inspected upon arrival.

  • Artovia Gallery reserves the right to deny a refund if the painting is returned damaged, altered, shows signs of use, or is not in the same condition as when it was originally shipped to the customer.

Refunds

  • Once the returned artwork has been received and inspected, approved refunds will be issued to the original method of payment.

  • Original shipping charges are non-refundable unless the return is due to an error by Artovia Gallery or the artwork arrived damaged.

Return Authorization

  • Please contact Artovia Gallery before returning any artwork to receive return instructions.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Commissioned or custom artwork.

  • Gift cards.

  • Digital downloads or digital products, if offered.

By placing an order with Artovia Gallery, you acknowledge and agree to the terms of this Return Policy.

 

 

Cancellation Policy

Effective Date: August 5, 2026

At Artovia Gallery, we strive to process and prepare each original artwork as quickly as possible.

Order Cancellations

Customers may cancel an order within one (1) hour of placing their purchase for a full refund.

After the one-hour cancellation period has passed, orders may have already entered processing or packaging and cannot be canceled.

How to Request a Cancellation

To request a cancellation within the one-hour window, please contact Artovia Gallery as soon as possible through the contact information provided on our website. Please include your order number to help us process your request promptly.

Refunds for Approved Cancellations

Once a cancellation is approved, a full refund will be issued to the original method of payment. Depending on your financial institution, it may take several business days for the refund to appear on your account.

Original Artwork

Because every painting is an original, one-of-a-kind work of art, orders cannot be canceled after the one-hour cancellation period has expired. If your order has already shipped, please refer to our Return & Refund Policy for information about eligible returns.